Delivery Information

Orders wired within the U.S. must be received before 2:00pm in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day (except Sunday).

Local Delivery Charge: $9.50

We will do our best to accommodate deliveries requests for specific times of day, but we cannot guarantee it.

What happens if the recipient is not home when my delivery is attempted?

Our professional delivery team makes every attempt to deliver your gift successfully. We understand there is an emotional advantage to having the flowers delivered at the requested time. The exact time of every delivery attempt is logged by our drivers along with the name of the person who accepts the delivery and that information is stored in our computers. Unfortunately, because flowers are usually a surprise delivery, the recipient is not always available to accept our delivery. Unless the customer instructs us otherwise (in advance), here is how we handle “unavailable recipients”.

Business Deliveries: Due to security restrictions, many companies require us to leave deliveries in the reception or security area. We will have the co-worker or security officer sign for the package so delivery can be verified.


Residential Deliveries: If the recipient is not home, our drivers will try three to four close-by neighbors to see if they will accept the delivery. If a neighbor is kind enough to do so, we log the time and their name, then leave a door tag on the recipient’s home indicating where the package was left. If there no neighbors available or willing to accept the delivery, we still leave a door tag indicating the time we were there and that the package has been returned to our store. When the recipient calls us, we reschedule a delivery at their convenience. 


Hospital Deliveries: Hospital stays simply aren’t as long they used to be. Patients are sometimes released on very short notice. At the same time, our hospitals are getting much larger, more secure and more complicated to deliver to. Unfortunately, hospitals no longer provide forwarding addresses, so if the patient has been discharged, we return the package to our main store and contact the sender (you) to ask for a home address where we can deliver the flowers.

 Will you ever leave the package outside?
 
 Our preference is to avoid that whenever possible, but sometimes it becomes a consideration if  there are no close-by neighbors at home and our staff believes the gift’s impact will be marginalized  by redelivering on a later date. In those cases, if the product is not overly sensitive and the weather  is cooperating, we may find a protected area around the porch or garage where we can leave  the package. But, even if we compromise our delivery policy for the benefit of the customer or  recipient, our product is always fully guaranteed. The only exception to that guarantee is if the  customer or recipient insists we leave a package outside against our better judgment. In that case,  we can not be responsible for the quality  of the product.

 

 What zipcodes do you deliver to?
 
33701, 33702, 33703, 33704, 33705, 33706, 33707, 33708, 33709, 33710,  33711, 33712, 33713, 33714, 33715, 33716, 33781

Substition Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country.

Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays.

In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Secure Payment

Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format.  We do not store credit card details. 

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

Cookies

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

Your information will not be shared for any other purpose and will be kept secured. We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.