Orders wired within the U.S. must be received before 2:00pm in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day (except Sunday).
Local Delivery Charge: $9.50
We will do our best to accommodate deliveries requests for specific times of day, but we cannot guarantee it.
What happens if the recipient is not home when my delivery is attempted?
Our professional delivery team makes every attempt to deliver your gift successfully. We understand there is an emotional advantage to having the flowers delivered at the requested time. The exact time of every delivery attempt is logged by our drivers along with the name of the person who accepts the delivery and that information is stored in our computers. Unfortunately, because flowers are usually a surprise delivery, the recipient is not always available to accept our delivery. Unless the customer instructs us otherwise (in advance), here is how we handle “unavailable recipients”.
Business Deliveries: Due to security restrictions, many companies require us to leave deliveries in the reception or security area. We will have the co-worker or security officer sign for the package so delivery can be verified.
Residential Deliveries: If the recipient is not home, our drivers will try three to four close-by neighbors to see if they will accept the delivery. If a neighbor is kind enough to do so, we log the time and their name, then leave a door tag on the recipient’s home indicating where the package was left. If there no neighbors available or willing to accept the delivery, we still leave a door tag indicating the time we were there and that the package has been returned to our store. When the recipient calls us, we reschedule a delivery at their convenience.
Hospital Deliveries: Hospital stays simply aren’t as long they used to be. Patients are sometimes released on very short notice. At the same time, our hospitals are getting much larger, more secure and more complicated to deliver to. Unfortunately, hospitals no longer provide forwarding addresses, so if the patient has been discharged, we return the package to our main store and contact the sender (you) to ask for a home address where we can deliver the flowers.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country.
Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value.
Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays.
In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. We do not store credit card details.
Refund/Cancellation/Returned Checks/Charge Backs:
All sales are final at time of delivery. Refund or replacement may be available within 5 days after date of delivery. Returned checks and charge back will incure a $35 fee. In case of a fraudulent charge back we maintain the right to seek compensation from the sender as well as from the receipient. 50% surcharge to all lost chargebacks will apply.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users.
Your information will not be shared for any other purpose and will be kept secured. We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.